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Policies and Shipping

PAYMENTS
We accept VISA, MASTERCARD, AMERICAN EXPRESS, TREK CARD and HELEN'S CYCLES GIFT CARDS.
Bank regulations require that you enter the billing address associated with your credit card. The billing address must be in the USA.

 

IN-STORE PICKUP
HelensCycles.com offers in-store pickup at Helen's Cycles in Santa Monica.
Select In-Store Pickup-Santa Monica under Shipping Method.

Please wait until we contact you before picking up your order.


CALIFORNIA SALES TAX
California sales tax (9.5%) is automatically added to orders shipped within California and orders picked up at Helen's Cycles.


FREE SHIPPING on most orders over $95.00 (except for oversize and heavy items).* Shipping charges may apply to closeout and sale items.


SHIPPING RATES*
(excluding oversize and heavy items)

Order Amount Ground Shipping 2-3 Day Shipping
California Western US Eastern US California Western US Eastern US AK & HI
$0 - $95 $7.95 $8.95 $9.95 $18.95 $28.95 $38.95 $58.95
Over $95 No Charge No Charge No Charge $18.95 $28.95 $38.95 $58.95


OVERSIZE and HEAVY items

Item Ground Shipping 2-3 Day Shipping
California Western US Eastern US California Western US Eastern US AK & HI
Wheelset $27.50 $37.50 $47.50 $50.00 $85.00 $125.00 $200.00
Bicycle Frame $27.50 $37.50 $47.50

$50.00

$85.00 $125.00 $200.00
Built Bicycle $44.00
$60.00 $76.00 $80.00 $136.00 $200.00 $320.00


IN-STORE QUESTIONS WEB SITE QUESTIONS
  • Questions about in-store purchases
  • Current inventory for in-store purchase or pickup?
  • Can we special order something for you?
  • Questions about purchasing items on the web site?
  • How do I get my Club/Team discount when purchasing on the web site?
  • Can we special order something for you?
  • Is my order ready for pick up?
Contact our IN-STORE SALES DEPARTMENT:
email: info@helenscycles.com
Phone: 310-829-1836

Contact our INTERNET SALES DEPARTMENT:
email: danw@helenscycles.com
Phone: 310-453-8396
Monday - Friday; 11AM - 5PM Pacific Time

INFORMATION SECURITY
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACK ORDERS
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped.  We will contact you to confirm items that are backordered and will tell you when they will be available for shipment.

RETURNS
No refunds on bicycles and frames. Bike exchanges only within 7 days.
Merchandise can be returned within 30 days.
No returns on closeout items.

If there‚Äôs a problem with something you purchased from us, you can either bring it to our store or ship it back. We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. Labor fees are not refundable. 

All returns must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone (310-453-8396) or email
.

PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an email.

 
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2472 Lincoln Blvd.
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Santa Monica, CA 90404
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310-208-8988
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